Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in Norfolk, Virginia, located at 1275 N Military Hwy. It treats dogs and cats. Recent reviews describe both positive medical care experiences and concerns about customer service and front-desk operations.

Services

•Veterinary care for dogs
•Veterinary care for cats
•In-office visits (mentioned in a review as an alternative to a drop-off during an urgent situation)

Pricing

Pricing is described by at least one reviewer as above average, and the clinic does not publish pricing information.

People

Dr. Gibbs is mentioned by name in a recent review.

Reviews

Banfield Pet Hospital has a 3.8/5 Google rating from 243 reviews. Positive comments include pets being treated with love, kind and compassionate staff interactions, and strong medical care, including a case involving a cat with a blockage where the clinic was prepared and provided an in-office visit. Critical feedback focuses on customer service issues such as being placed on hold with ads, delays at the front desk due to a daily huddle, and reports of rude or inattentive service during check-out and in the waiting area.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 243 we track in total. Recent reviews may not be representative of overall sentiment.

Kelley Prince

1 month ago

Canfield pet hospital is a little pricey but my pet always is treated with love and great medical care.

Bo hemian

1 month ago

I don't like listening to ads as I'm put on hold

natalie simonis

2 months ago

We usually go to the Pembroke location because it used to be closer to my job and just continued when that changed. We had a bit of an emergency w a blockage in my mail cat and military highway was the soonest available. What a pleasure. We were greated so pleasantly. The gentleman at the desk was kind and understood our issue. He had already spoken to the Dr and they were ready for us. He kindly explained that this may be an instance where we needed to an ER visit so they were going to have us complete an in office visit instead of a drop off. How amazing to have a full office visit! Dr Gibbs was amazing and kind and took exemplary care of our cat Jasper. Who is going to be just fine BTW. I appreciate the care and compassion from everyone we worked with and will transfer to the Military location as it’s now more convenient and we know we can trust the wonderful care we will be given.

Carl Yancey

2 months ago

Melissa Anne

2 months ago

Worst customer service anywhere. I arrive on time for my appointment and am told they are in their daily huddle. Why would you schedule a meeting with no one at your desk when you have appointments arriving? Then when they finally do come to the desk, person on the phone instead of asking the call to hold for the person who has been waiting standing in front of them. What they to cover in their huddles is customer service. This is not my first bad experience. I have a large dog and person completely rude checking me out while I am handling my dog in a packed waiting area like I was honoring him with my presence. I will not go to this location ever again even though it's closest for me.